CMS - Where to start?

Where to start?

A simple but effective business plan would be to follow 3 simple steps
1. Ask what your customers/users want
2. Build it
3. Give it to them
So I will keep it very simple and just start with Step 1:
“Ask the benefactors of the CMS database what is it that they want to see from it?”

Who are the benefactors?
• Change and Release Management
• Configuration Management
• Incident and Problem Management
• Capacity Management
• Availability Management
• Event Management
• Knowledge Management
• Project Management
• Technical Support Teams
• Development Teams
• Financial Management
• Business stakeholders for reports generated from the CMS
• And several more…

What should I ask?
• What do you have now that is important to your function?
• What would you like to see that could improve what you have now?

First I better work out what the CMDB tool that I will be using can actually produce, rather not get into a scenario of over promising and under delivering. Even if what the CMS has to offer is far better than the current state.